IVR can work wonders in the entertainment industry. Existing features can be handled far more efficiently - yet at reduced cost - and you can add a plethora of new ones. At the same time, customer service gets a major boost, with the option of 24/7 information access.
01. Chat lines and party lines (multiple caller conferencing)
02. Ticket sales and Concert schedules
03. Date lines (one-to-one conferencing)
04. Messaging service and exchanges
07. Lottery results
08. Psychic and counselling lines
09. Crossword puzzles
10. Ticket sales
Customers call into the IVR system and select from a menu of upcoming events. They then specify a preferred seating section, and can choose from all available seats. (If none are available, an alternative section is suggested). The next step is to enter a credit card number. Once the system has obtained validation, callers are prompted to enter a mailing address and phone number.
Astroline: experienced astrologists are available for you - 24 hours a day and 7 days a week. Cards are individually laid down and if you wish you can also ask for guidance regarding your own personal life.
Chat, Dating & Party-Lines: have fun with other people, go for a flirt or just talk about everything you want. With this service you can provide a cool platform to your customers. This service is available 24 hours a day and seven days a week. Just have fun! (On request we can offer more live and recorded services.)
Concert schedules: An IVR system makes it easier to find out about upcoming concerts. Instead of having to sit through endless lists of current events, your customers are given a short menu of topic choices; effectively a short-cut to the info they want. Through a special access code, event sponsors can ‘jazz up’ the service – perhaps by recording late-breaking information, or a message from the performers themselves.
Gambling/lottery results: Anxious lottery players can now call a number and hear lottery results from their own and neighbouring states. Gamblers can call a number and hear the latest odds on sporting events or up-to-the-minute scores and results. A surcharge is added to the cost of each call to generate revenue.
Theatre or movie schedules: Busy people planning a night out simply call a number to find out what movies or shows are on. Location details are also provided.
• Improved customer service
• Enhanced productivity
• Higher user satisfaction
• Reduced paper usage
• Reduced staffing requirements
• Lower costs
• Efficient information flow